Privacy Policy

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Privacy Policy

Effective Date: 1 January 2025

form&flow (“we,” “our,” “us”) is committed to protecting the privacy and personal information of our clients and community. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us in-studio, online, or through our booking platforms.

1. Information We Collect

We may collect the following information when you join classes, book online, or engage with our services:

• Personal      details such as your name, email address, phone number, and emergency      contact.
• Health      and fitness information that you provide voluntarily (e.g., injuries,      medical conditions, goals) to help us tailor safe and effective sessions.
• Payment      details (processed securely by third-party providers such as Mindbody      or Stripe—we do not store full credit card numbers).
• Studio      interactions such as class attendance, purchases, and communication      preferences.
• Digital      interactions such as cookies or analytics from our website/social      media (used to improve your experience).

2. How We Use Your Information

We use your information to:

• Process      bookings, payments, and memberships.
• Communicate      with you about classes, promotions, and events.
• Personalize      your studio experience and keep you safe in sessions.
• Improve      our services, marketing, and community offerings.
• Comply      with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We may share information only in the following cases:

• With      trusted third-party service providers (e.g., Mindbody, payment processors,      email software) that help us deliver services.
• If      required by law, regulation, or legal proceedings.
• With      your explicit consent.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. This includes using secure platforms for booking, payment, and communication. However, no online system is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access      the personal information we hold about you.
• Request      corrections to your personal details.
• Withdraw      your consent for marketing communications at any time.
• Request      deletion of your data, subject to legal and contractual obligations.

To exercise these rights, please contact us at: info@formandflow.com.au

6. Data Retention

We keep your personal information only as long as needed for the purposes described in this policy or as required by law.

7. Marketing & Communication

With your consent, we may send you emails, texts, or social media updates about new classes, offers, and events. You can opt-out at any time using the unsubscribe link or by contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

form&flow
Email: info@formandflow.com.au
Phone: 0493 725 960
Studio Address: 6/238 Hawken Drive St Lucia Q 4067